Last updated: September 28, 2026
We want you to be happy with your FastBee website. This Refund Policy explains how refunds work for the one-time activation payment.
If you activate a site and are not satisfied with the result, you can request a full refund within 7 days of activation, no questions asked.
Reach out via our contact form, using the email address associated with your account, and include your site's domain or business name. We aim to respond within 2 business days.
Once a refund is issued, your generated site is deactivated and taken offline. If you connected a custom domain, it is disconnected from FastBee.
Credits purchased separately for extra AI features (additional languages, extra generations, etc.) are non-refundable once used, but any unused balance is refunded along with the activation fee if you request a full refund. For the activation refund itself, we deduct the real AI-generation cost actually incurred in building your site (text, images, voice assistant, and similar) from the refunded amount. This deduction is capped at a maximum of 20% of your activation payment, so you will never lose more than 20% of what you paid, regardless of the actual AI usage.
If you have a billing issue, please contact us directly first — we can usually resolve it faster than a card chargeback, and a chargeback may result in your site being suspended while the dispute is reviewed.
Questions about this policy can be sent via our contact form.